The biggest categories of complaints were about interest rates, billing disputes and identity theft or other forms of alleged fraud.

Kenneth Clayton, chief counsel to the ABA, said that with 383 million credit card accounts in the United States, less than one-tenth of one percent have complained to the bureau.

"This is a strong record, and one the industry will work to build upon," Clayton said in an e-mailed statement.

Ruth Susswein, deputy director for national priorities at the advocacy group Consumer Action, said the published data would aid users of credit cards and other financial services.

"We hope that the CFPB will provide details of individuals' complaints so that consumers can use the first-hand experiences to make wise pre-purchase choices," Susswein said in an e-mail. "Companies with excellent customer service practices should have nothing to fear."

First « 1 2 » Next