Fast Lane
August 3, 2007
National
Financial Partners is a network of independent financial advisors as
broad as it is deep. More than 175 owned firms and more than 320 member
firms specialize in the areas that affluent clients need to protect and
growth their wealth-life insurance and wealth transfer, corporate and
executive benefits, financial planning and investment advisory
services. Jessica M. Bibliowicz, the chairman and CEO, speaks with
Hannah Shaw Grove, executive editor of PW, about her company's short
but super-charged existence and their long-term strategies to build
profitable and meaningful partnerships with the best financial
professionals in the business.
HSG: What is the philosophy of National Financial Partners?
JMB:
NFP was founded by Apollo Management in 1998, but I think the culture
and the history behind the NFP model really predated that by quite a
bit. In the '70s and '80s, distribution and manufacturing in the life
insurance industry began to separate. Life insurance advisors serving
the high-net-worth market began to leave the career insurance companies
to start their own businesses. Because they were no longer associated
with a particular life insurance company and its products, advisors
were able to evaluate and choose products from the range of carriers
that best suited their clients. Essentially, this was the first
generation of open architecture, which was a very different approach
for that time.
But as carriers began consolidation, the big
challenge these independent advisors faced was that negotiating with
the large insurance companies became tougher. Without the scale, retail
firms became focused on how they could associate with each other more
to add to their extensive knowledge of wealth planning and insurance
products.
One of the original firms to do something about this
emerging trend was The Partners Group in Texas, now known as
PartnersFinancial. It began as a producer group in 1987 with the goal
of bringing successful advisors together to create collective
purchasing power with the carriers, share intellectual capital, and
invest together in technology and marketing. In a nutshell,
PartnersFinancial helped independent advisors become a viable choice
for high-net-worth individuals by securing access to the products and
tools needed to serve such a sophisticated client.
HSG: How did that influence the genesis of NFP?
JMB:
NFP's goal was to take that idea of collective buying power and shared
intellectual capital one step further by expanding beyond the strict
scope of insurance and estate planning to support advisors in
complementary industries. Acquiring PartnersFinancial was a logical
first step for NFP because we felt it offered a permanent, strategic
structure that the other firms could plug in to for services and
support, leading to organic growth. NFP's role would be to bring scale
with the carriers and the capital infusion that would support growth
via acquisition.
Apollo Management recognized this opportunity
in the independent advisor market and in 1999 they funded NFP with $125
million of capital to start the acquisition process.
HSG: And the evolution of NFP?
JMB:
From the beginning, we knew we needed to stay focused on earnings and
keep the management teams at the firms we acquired motivated. And we
wanted to branch out quickly and make sure that we diversified our
revenue. We looked for firms to complement our strong life insurance
practices, particularly corporate and executive benefits practices in
the small and mid-size markets.
There is quite a bit of solid
cross-over between the high-net-worth market and the entrepreneurial
business owner, which allowed us to become involved in broader-based
wealth transfer, estate planning and business succession solutions. We
also wanted a stake in a third area that is important to affluent
clients-the management of their assets-so we began to acquire
investment advisors serving that space.
HSG: So, coming out of the gate NFP was broadly diversified?
JMB:
NFP was not originally conceived as a diversified story, but we quickly
adopted it as a strategy. With so much happening in the high-net-worth
space that needed attention, it was a logical next step for us. We also
wanted to take NFP public and we needed to think about growth and
revenue stability. Life insurance is a profitable business, but it can
be volatile. The benefits business and the asset management business
have more recurring revenue. We have diversification and non
correlation of our firms' earnings. It's a mix that is incredibly
appealing to clients and investors.
HSG: So what value does NFP provide for a firm and its clients?
JMB:
NFP is designed to support our firms from every angle, which creates
better service for their clients. For instance, a firm talking to a
business client about health and welfare, 401(k) and their voluntary
business can tie in to our corporate benefits resources for servicing
and administration, get competitive pricing for health care offerings,
deliver education on HSAs and so forth. But as part of NFP, they can
also bring our annual report to the table, showing that they are part
of a public company with a strong reputation, backed by a balance
sheet, with an established strategy and longevity. Our firms not only
have access to the products and tools they need, they also have a
national organization behind them.
HSG: What makes an NFP firm or firms the right choice for an ultra-affluent client?
JMB:
We have all the benefits of a large corporation, but it's really
boutique providers that deal with clients. Our firms have deep
knowledge in their respective areas of specialty and there's been a
long-term focus on the super-rich. There's real operating knowledge and
experience dealing with the complex issues of wealth-whether they are
regulatory, structural, or personal issues. And the boutique mentality
means they are used to partnering with other professionals to design
and deliver a customized solution. It's the type of service model the
truly wealthy have been relying on for years that can't be delivered by
a single provider at the same level of quality.
HSG: What makes for a great partnership between NFP and a firm?
JMB:
As we built NFP through acquisitions, we really learned how to do due
diligence on acquisition targets and understand, not only what we want
in a firm, but what a firm wants from NFP. There's no doubt the NFP
transaction offers a wonderful alignment from the advisor's perspective
given that they become shareholders as a result, but when an advisor
asks why the acquisition will be good for clients, I know we've
targeted the right firm. Each firm is a subsidiary of a public company,
and as part of that are required to adhere to our strict compliance and
ethics and Sarbanes-Oxley regulations, but they are also still in
control of running their individual businesses because they have proven
they can do that better than a corporate entity. The NFP structure
offers a great balance in that way.
HSG: The performance of your stock has been strong. How did the market respond to the IPO?
JMB:
We'd always planned to go public and had been working toward that goal
from the beginning, but the climate in the early 2000s wasn't great for
that type of activity. We were ready, but the markets definitely
weren't so we were delayed a few times. When we finally hit the road in
September of 2003, the timing was good. Mutual funds, which are natural
IPO investors, were seeing positive cash flows. Investors were very
engaged with the NFP story, the separation of manufacturing from
distribution, the open architecture, and the client service focus. It
wasn't a common business model and there was no comparable company in
existence, so we faced a steep education curve but, overall, NFP was
very well received.
HSG: What changed when you went public?
JMB:
Because there was more information about NFP in the marketplace for
firms to access, it became an easier story for advisors to tell their
clients.
HSG: Why has it been so successful?
JMB:
Our client orientation. We made structural decisions about the business
based on what was right for the end client from the very beginning. We
watched the big financial services businesses split themselves up into
different companies to eliminate conflicts of interest. We never had
the conflicts to begin with.
The other choice we made from the
very beginning was designing a structure that kept the advisors engaged
in running their business. The advisors ARE their business, and are
responsible for the ultimate success of their business. We never lost
the entrepreneur-to-entrepreneur connection, we just gave the firms
more to work with when serving their clients.
HSG:
What does the corporate infrastructure look like? Do you have
centralized functions like strategy, product development, marketing
that the firms can use?
JMB: The New York
office is our corporate headquarters and is where the acquisition, firm
management and corporate activities are housed, including finance,
legal, compliance and marketing. Our distribution facility is in
Austin, Texas. The tools and services that support revenue generation
and growth are based there, along with NFP Securities, Inc., which is
our wholly owned broker-dealer, the registered investment advisor, NFP
Insurance Services, Inc., which is our insurance carrier management
company, and NFP Benefits Partners, our benefits-focused membership
organization. Overall, our Austin facility is focused on helping our
firms deliver solutions to clients. We have invested in the technology
that firms can use to help streamline or grow their businesses as well.
HSG: Do firms avail themselves of the infrastructure support differently?
JMB:
Sure, much depends on the scope of a firm's internal capabilities and
how mature they are as an organization. Generally, the longer a firm is
with NFP, the more likely they are to know what services are available
to them and how to best access them.
HSG: What do you do to ease the integration process and help firms understand the scope of what's available to them?
JMB:
Understanding the resources and support available through NFP is an
important part of the acquisition process and obviously one of the most
attractive components of the NFP deal. We also have a Firm Relations
team that is involved with each firm from the very beginning. They are
there offering support and guidance during the acquisition process with
a goal of making it an easy transition, and then they stay on with the
firm to provide counsel and act as its voice internally at NFP. For the
most part, we are acquiring firms with whom we have a strong
philosophical link so the early days as part of NFP are usually more
about introducing them to other firms, starting their business plans,
and getting engaged with the resources. At the end of the day, the
firms and NFP are incented the same way, which creates an alignment
that makes the transition pretty easy.
HSG: What are the most likely hiccups a firm will encounter during the integration process?
JMB:
Well, this has changed a lot as our business has evolved over the past
nine years. In the beginning, when we acquired a firm everything stayed
the same, which made the transition to NFP very easy. Once we went
public and had to comply with Sarbanes Oxley, we implemented systems
for the accounting and financial controls for all our firms. These
requirements were much more onerous than many firms expected. But
again, it was helpful that the advisors were shareholders because they
understood that it had to get done. Now this infrastructure is firmly
in place and the ramp up into our system is addressed at the time of
acquisition.
HSG: And these days?
JMB:
Our broker-dealer, NFP Securities, has an unbelievable reputation and
has become a real advantage in the recruiting process. As part of the
acquisition process, we require firms to switch to our broker-dealer,
which can be difficult. The good news is that we do more acquisitions
than anyone so we've learned how to make the transition as smooth and
speedy as possible. And because we had to be able to handle the more
sophisticated business of our high-net-worth clients, we learned early
on that if the central processing point is good, it can ease things
considerably. We made some big investments of capital, time and talent
to get where we are today.
HSG: Approximately how long is your due diligence process?
JMB:
On our end, the whole process takes about 60 to 90 days. We verify
revenues and expenses, visit the office, perform an investigative
search on the firm, it's a very intense process. If an advisor is
nervous or skeptical, or just not ready to make the decision, it can
run much longer, sometimes years. But we stay in touch with the firms
we like and when the owner is ready, it's amazing how fast we can move.
HSG: You did 23 acquisitions in 2006?
JMB:
NFP has a full-time M&A and due diligence team, which allows us to
do as much internally as we can. Our firms are also a big source of
leads for us. They tell us who is good in the marketplace, it's great
insight for us.
HSG: How do you forecast for the street?
JMB:
We budget the amount of acquired base earnings rather than the number
of firms. And we help analysts understand how much of our revenue
growth we expect to be from acquisitions versus organic. We've been
fortunate to exceed our acquisition targets in past years.
HSG: And how do you remain opportunistic?
JMB:
We run NFP with such a clean balance sheet that we are not restricted
from acting when we encounter a great firm with acquisition potential.
It's a wonderful position to be in. It's a power that comes from years
of operating very conservatively. We also have the luxury to wait
patiently until the right opportunity comes along.
HSG: So if I talked to some of the principals, would they echo your sentiments about the benefits of be coming part of NFP?
JMB:
Yes, but you have to remember that their businesses were successful to
begin with, and continue to be successful because of what they put in
place prior to joining NFP. NFP brings its firms more products, more
services, more capital and the ability to grow faster. But at the end
of the day, the advisors themselves are the people who really
understand their marketplace, understand their clients, and are getting
the job done.
HSG: So you are acquiring successful firms, ones that want to grow?
JMB:
Yes. NFP is a public company with a commitment to its shareholders. We
must have a long-term plan that makes sense so we can continue to
deliver results. NFP is not a training ground and we don't do lift outs
from the bigger investment firms. We want to acquire firms that are in
great shape, have a good history and a good future ahead of them. Our
advisors are experienced, ambitious professionals who want access to
NFP to grow.
HSG: What's the biggest selling point to a practitioner?
JMB:
That we respect the track records of our firms and want the advisors to
stay involved, running their business they way they did right up to the
point of acquisition.
HSG:
You've mentioned some consistencies across your firms-they are
successful, seasoned, oriented toward affluent clients. Are there other
qualities they share?
JMB: Drive, all our firms
are driven to succeed. Most of our advisors work with successful
entrepreneurial businesses or in the high-net-worth space for clients
with $10 million or more in assets. Some have even higher thresholds;
say $25 to $50 million. You must have strong drive to succeed in this
space given the expectations of the more sophisticated client.
HSG: What's notable about your core business of life insurance?
JMB:
I think the DNA of somebody who sells high-end life insurance is
unique. First, it's one of the most complex financial products. You
then have to understand the client's circumstances and their charitable
inclinations. An advisor has to know the best carrier for every
situation and how to achieve the best possible pricing. An advisor also
has to be able to bring the network of attorneys and other
professionals together to make it all work. It's a comprehensive
planning process. It's a truly unique skill and unbelievably
complicated. That's why I love it and believe we have some of the best
practitioners in the field.
HSG: What about the benefits business? How does NFP present itself in that market?
JMB:
On the benefits side, NFP's primary focus is on the small- and
mid-sized markets. The larger benefits firms tend to under serve those
markets, so we are trying to reach out to them. We find that the
cross-marketing opportunities within a client company are valuable.
There is usually a small group of decision makers and retention is very
important to them, and there is often a much stronger connection
between management and the employees. These clients want expert advice,
which is great because it allows an advisor to make a real difference
for the client.
HSG: Do you offer anything for the large market?
JMB:
Many of our client companies have grown dramatically while they've been
with us and we continually evolve our offerings. We have a strong
concentration in executive benefits, and some specific niche
capabilities like nonqualified deferred compensation plans and bank
owned life insurance.
HSG: The move into asset management was more recent for you. Can you describe your capabilities?
JMB:
Most of our asset management firms are fee-based planners. They operate
as asset allocators, using outside money managers, and work across
asset classes for their clients, including alternative investments and
other strategies that meet specific wealth needs. NFP's investment
advisors and financial planners are a sophisticated group and I'd like
to acquire more of them because they are a perfect fit for our company.
Many fee-based planners are not engaged in the insurance business, but
their clients need the asset protection a good life insurance plan
offers. If an advisor can turn to another NFP firm for a life insurance
solution, it's a great outcome for everyone-especially the client.
HSG:
You place an emphasis on collaboration. Do most NFP firms maintain
their existing network of professionals? Do you require your firms to
work together?
JMB: Our advisors will always
maintain their relationships with lawyers and accountants. They're
usually long-standing and are a valuable referral source for our firms.
We don't force internal collaboration. It doesn't make sense from a
compliance standpoint and most professionals don't respond well to that
type of directive. But, assuming the capabilities are there, most of
our firms will try to keep business inside NFP. I'm more interested in
helping our advisors think about expanding their business instead of
fine-tuning what they already do well. Moving beyond life insurance
into long term care, is an example. Being additive to their business is
NFP's ultimate goal.
HSG: How do you help firms with professional development? Does NFP sponsor any forums that allow firms to interact?
JMB:
Our advisors interact on the NFP intranet, through e-mail, online
training, etc. It really is an engaged community. But at the end of
day, this is a people business and we host quite a few big educational
meetings for our advisors each year. Each of our business lines-life,
benefits, investment advisory-have their own dedicated forums, as well
as regional meetings focused on local trends and issues.
The
best ideas surface when our advisors get together. They are so clear,
so smart, ahead of the curve. They understand their businesses so well
that when they start to bounce ideas off each other, it's pretty
amazing how quickly new opportunities are uncovered. That's why I use
words like collaboration and describe NFP as 'one dynamic company'-when
getting the best for the client is the focus of everyone's efforts,
it's ideal.
HSG: Can a firm work with NFP even if they aren't ready for an acquisition scenario?
JMB:
Yes, those advisors can join NFP through our membership
organizations-PartnersFinancial, NFP Benefits Partners and The HighCap
Group. For a membership fee, these advisors have access to some of the
benefits of NFP, like competitive pricing, and access to products and
support. These organizations help us achieve our national scale and
allow us to "greenhouse" firms that are potential acquisitions.
HSG: What does the membership entail?
JMB:
One of the real attractions is the number of carriers and products we
make available, which is usually much larger and more extensive than
what an advisor can access on their own. An advisor can join our
meetings and use our educational resources. They pay for an operational
infrastructure that includes the broker-dealer and RIA platform, and
technology support. For one reason or another, these firms are too
small, too young, simply not interested in the NFP transaction, or not
ready to do the full acquisition. In any case, it's a great
introduction to what NFP offers its owned firms.
HSG: Is NFP transparent to the end client or positioned as the "solutions platform?"
JMB:
Clients are associated with firms, so the firm and its advisors are
always front and center. Their names are on the door, on the business
cards, on client proposals and presentations. They have the option to
sub-brand as an NFP Company-some do, some don't. We are seeing more
firms choosing to use the NFP sub-brand, but whatever an advisor
chooses to do, the relationship with NFP appears cohesive to the client
and suggests a broad platform of capabilities that can be harnessed
just for them.
HSG: At the end of 2006 you had over 175 firms. How does that change your roles and responsibilities as a holding company?
JMB:
At the current pace of growth we have to make sure we manage it in the
best possible way, create scalable solutions, and find the right
balance. But the biggest difference is that we can't just keep our
heads down and work quietly anymore. In the early days, we could focus
on the M&A activity. Now, NFP has such a large presence in the life
insurance space that we are obligated to get involved in the issues
that will shape the future of the business. There are more public
aspects of the business that need attention. We have to be engaged for
our clients.
HSG: Any downside to the growth?
JMB:
Well, there are the obvious challenges of dealing with all the
different personalities and perspectives. And you want to make sure
that big doesn't mean slow. We need to stay innovative, keep the great
ideas and the creative juices flowing. Most of our firms haven't been
part of a big company for a very long time, and in some cases never
have been. We have to maintain the environment that made NFP the right
fit for them in the first place, even as we grow. We have to make sure
that they are part of a big company under the best possible
circumstances, so to speak, and plan for the succession of our
advisors' businesses when the time comes.
HSG:
Your success seems to have spawned a group of people with plans to
create a similar firm of advisory firms, but no one seems to have any
real traction. Any thoughts on why?
JMB: We had
unbelievable capital from the start and were able to make some big,
smart acquisitions, so we got important scale early. Some of these
circumstances can't be replicated. But I think the profile of our firms
has a lot more to do with our success. We attract established
professionals that want to be part of something bigger. They've got a
long-term outlook and an incredible work ethic, which leads to our
results. Another key factor for NFP is our management team. We have the
best-of-the-best working across all our departments. I count myself
lucky to have attracted such talent.
HSG: So this isn't a roll-up strategy? Or an exit alternative for a maturing advisory practice?
JMB:
It's difficult to attract our caliber of talent when the short-term
goal is to acquire a handful of firms and flip the company. There's a
belief that amassing assets is enough, but assets walk. Clients buy
professionals, and you need professionals that take pride in their
discipline, pride in the name on the door and the business they built.
Look, the idea of building the next NFP is incredibly attractive
because of our success, but, having gone through it personally,
successful execution is incredibly difficult.
HSG: Can you share some of your thoughts on future growth and how you'll be positioning NFP moving forward?
JMB:
We still like the integration opportunity, so on the M&A side we're
looking for benefits firms and wholesale-type organizations. We see
those companies as growth engines for our other firms. And we'll
continue to help our firms diversify by branching out into
complementary areas that help them better meet their clients' needs.
HSG: What's the best approach to the diversification Opportunity?
JMB:
We'll pursue it from both sides simultaneously-work with the life
producers to support expansion into areas like benefits and
investments, and help the investment advisors take their business
beyond the strict scope of money management.
HSG: What do you view as one of your biggest future opportunities?
JMB:
I think the insurance business is very exciting now. There are more
financing options available, there are more exits available, wealthy
clients are looking at the risk components of their portfolios
differently and looking for ways to manage volatility. The idea of a
guarantee can be very alluring. Our advisors are true specialists, they
can add tremendous value operating in a discrete capacity and making
the pieces work together. Plus, they have the billion-dollar buying
power of NFP behind them. So, if there's a $150 million life case that
has to go out to 15 to 20 carriers-we have those relationships and that
negotiating leverage.
I also believe our willingness to
conduct "shared" business will give us a real advantage. It's not an
approach favored by a lot of financial professionals, but our firms
collaborate with each other quite a bit in order to deliver a total
solution to clients.
HSG: What will allow you and your firms to grow?
JMB:
Doing what we can to make it easier for our firms to operate and, more
importantly, grow. Our advisors have a true understanding of what their
wealthy clients need and it's our job at NFP to create the right mix of
product and support to ensure that, in the end, the client receives the
best service available in the marketplace.