Nuance offers extensive online help, but live technical support can be hard to get. Though the company offers 90 days of free live support, users have reported long waits in the past. After the 90 days are up, it will cost you $19.95 per issue. Currently, you can only get live support for PaperPort versions 11 and 12. Users of products that specialize in servicing advisors generally report faster response times and more in-depth service, but the cost of support tends to be higher.

Recommendations
PaperPort 12 is a vast improvement over PaperPort 11. It is faster, it is more stable, and it includes a host of new or improved features. If you are a current PaperPort 11 user, I highly recommend that you upgrade to version 12.

But if you are not yet using either PaperPort or any other document management system, the choice is less clear. PaperPort is not the most sophisticated document management system on the market. Still, its ease of use, low cost and robust features make it an attractive option for smaller advisory firms with limited technology and training budgets. With PaperPort, you can install the software, read the brief user's guide and be up and running in no time. For the price, PaperPort provides a great deal of functionality.

PaperPort may also be appropriate for larger organizations that already have a storage infrastructure such as SharePoint in place but still need a quick and easy method of scanning and annotating documents.

For those who require preconfigured indices, full audit trails, a self-contained database, bar code handling and other sophisticated features, PaperPort is probably not the most appropriate choice. But if PaperPort would otherwise offer you the functionality you need, no other product can match its features and ease of use at this price.

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