Here are a few other ways to quickly create a compelling subject line:
• Ask questions. This engages your reader and implies that you have a solution. Try to direct your inquiry toward a problem the reader might be having.
• Reference a checklist. Reference a list like: “Top 5 retirement planning mistakes,” “5 tips to avoid estate taxes,” etc. Mentioning a list of items is a great way to entice them to open and read the email and sets the expectation for what the content will be about.
• Reference a how-to or a guide. Highlight something that the reader can keep handy to simplify a complex topic.
• Let them know there’s alternative media inside. Most readers are used to receiving text-based emails. But you can also let them know that you have different kinds of content inside—by adding a tag in brackets at the beginning of the subject line. For example, include “[Video]” at the start of the subject line for emails containing video content.
• Use emojis. This can be a great way to catch the reader’s eye if they have a full inbox, but be sure to use these graphics conservatively and appropriately.

3. Offer Multiple Communication Channels
Investment research firm YCharts asked respondents in a recent survey, “Would more frequent communication give you more confidence in your advisor?” Seventy-seven percent of clients said “Yes,” and 87% said email was their preferred method of communication.

I’ve worked with advisors who assume that client communication means actually calling all their clients. Not at all! The key is to use email primarily and social media second to share timely, relevant and exciting content.

But your emails (and even your social media) should include calls to action—welcoming clients or prospects to contact you directly if they have any questions or want to discuss their situations.

Emotions can be high in times of volatile markets. Clients will feel better if they can use multiple channels and alternative communication methods to talk to you.

4. Take Advantage of Holidays and ‘Themes’ for Each Month
Many advisors feel that all their communications need to be about financial matters. I’d like to challenge that.

It might feel uncomfortable for you to hear, but your clients and prospects are more interested in you personally than they are about bonds and their yield curve. They are hiring you because they trust and like you. When they chose you, they were depending to a high degree on their own emotional intelligence, and the closer they feel to you personally, the more loyal they’ll be and more likely to refer you to others.

Holidays give you an excellent opportunity to show your personality by sending heartfelt, authentic messages—not a Hallmark card, but something sincere that you feel about the holiday. It could be a memory from your childhood, statements that show your “softer side.” If it’s Memorial Day, for example, it could be something that shows your feelings about those who have served our country.

Monthly “theme” letters also offer you opportunities to show your personality and passions in ways that clients will appreciate. They will more likely open these letters and read more thoroughly than they would your financial emails.

Take Women’s History Month. This can give you a chance to talk about women you’ve admired in history and honor those who have made a difference in your life. It’s shocking how many things are “observed” each month. Just Google “national observances” for any month—June, July, August, etc.—and you will see 20 or more things “celebrated.” Surely one or two of these will inspire ideas for either social posts or an email noting why commenting on these themes matters to you.

5. Limit Industry Jargon
Clients want to feel heard and want their issues taken care of as fast as possible. Resolving client concerns can’t be done with poor communication, and though we may be tempted to use industry terms, it’s important to consider our readers.

Remember, clients likely do not have the same professional experience you do. That’s why they hired you! When you communicate with them, make sure the information you’re providing makes sense for someone outside of the financial services industry and feels authentic to your business.

Not A Bother
Get rid of the feeling that you are bothering your clients by reaching out to them more frequently. All the data disputes this notion. Now is the perfect time to start upping your communication strategy. Whether you partner with an industry marketing firm for help or have the bandwidth to do it yourself, investing in your communication strategy is bound to yield a positive ROI, especially during what we expect to be a challenging year for the markets and economy.

Susan Theder is the chief marketing and experience officer at FMG Suite.

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