Advisors Who Market Their Business Do Better, Study Finds
Client referrals continue to be the primary way advisors take in new
business, but some are finding additional growth through the use of
extra marketing.
That was the conclusion of a new study by Tiburon Strategic Advisors
that showed that advisors with comprehensive written marketing plans
perform better than their peers.
The survey, for example, found that while about one third of
independent reps have a written marketing plan, more than 75% of the
most productive independents have both written marketing and business
plans.
In terms of strategies, most advisors rely on passive client referrals,
according to the study. About 43% of all fee-only financial advisor
clients, and 36% of independent rep clients, come from passive client
referrals, the study said.
The study noted that less than half of all advisors proactively seek new assets from their existing clients.
"Less surprisingly is that those who do, tend to do much better," the study's authors wrote.
An important, but underutilized, technique for finding new clients is
professional referrals, according to the study, which found that 93% of
CPAs surveyed, and 86% of attorneys, make referrals to financial
advisors.
These referrals are particularly effective, according to the study,
which noted that 73% of clients who receive referrals from their
attorneys act on the referrals.
Another source of referrals, from custodians such as Charles Schwab,
Fidelity and TD Waterhouse, can be effective, but serve a limited
number of advisors and carry substantial fees, the study noted.
Seminars and direct marketing are other potential marketing plan
components available to advisors, according to the study. The crucial
steps for holding a successful seminar include sending out invitations
that "stand out from the crowd," thorough preparation and aggressive
follow-ups.
"Advisors who obtain contact information, and even better,
qualifications, at the door will have a much easier go of following up
with attendees," the study's authors wrote.
The average advisor seminar results in about 45% of attendees
scheduling a follow up meeting, the study notes.
Cold calling, according to the study, has become less effective in
recent years, partly because of the national "Do Not Call" list.
Advertising and public relations, the study says, should focus on increasingly visibility, the study says.
"Those campaigns that have focused on the success of individual clients
have been shown to be most effective, playing on the hopes and
ambitions of viewers," according to the study.
New Pershing Unit To Work With RIAs
Pershing LLC, the nation's largest clearing firm, has formed a new unit
that will be focused focusing solely on registered investment advisors.
The Bank of New York subsidiary says its Pershing Advisor Solutions
unit will work with broker-dealers and advisors to offer customized
services to both independent and dually registered RIAs and large
investment managers.
One of the key features of the services will be integration, Pershing
says, as it will leverage The Bank of New York's trust and custody
services to form an integrated bank and brokerage custody platform.
Reporting, training and marketing support are also available, along
with the company's core clearing and execution services, Pershing says.
For broker-dealers, according to Pershing, the unit will offer the
ability to consolidate the assets of dually registered RIAs who may be
using third-party custodians. The unit also offers services that
streamline compliance monitoring of dually registered advisors.
"Pershing Advisor Solutions will provide independent RIAs with a
superior alternative to existing platforms for building their
businesses," says John Iachello, managing director at Pershing Advisor
Solutions.
"Pershing's network [assists] broker-dealers with solutions that enable
them to retain dually registered RIAs and capture an increasing share
of the growing fee-based market," he adds.
Pershing provides clearing and financial services to more than 1,100
institutional and retail financial organizations and independent
advisors who represent a total of about 6 million individual investors.
FPA Members Strongly Favor Social Security Reform
In a rare display of unanimity, members of the Financial Planning
Association indicated by an overwhelming margin that Social Security
reform is needed now to stave off insolvency in the Federal retirement
benefits program.
During a two-week period in May 2,697 individual FPA members, or nearly
10% of total membership, responded to the survey during a two week
period in late May. A huge majority of members, 92.6%, agreed that
something must be done now to "fix" Social Security to prevent
insolvency. Of the 92.6%, 60.7% "strongly agreed" with the statement
while 31.9% "agreed." Only 1.9% of members "strongly disagreed."
"Financial planners are on the front lines every day with their clients
in attempting to decipher how future Social Security benefits will
affect their retirement income," said James A. Barnash, CFP, FPA
president. "While the financial planning process involves preparing for
unanticipated financial risks, decisive action by Congress this year or
next would go a long way in addressing the concerns of anyone planning
for the future."
While there was solid agreement among members that Social Security
needs fixing, there was less agreement among members about how to fix
it. In one question, respondents were asked to "spend" 20 points on
various solutions to the problem. The single most popular option, at
21%, or 11,261 of 52,811 points "spent" by respondents, was eliminating
the current $90,000 cap on payroll taxes paid into the Social Security
trust fund, currently set at $90,000. The second most popular option,
at 18% and 9,433 points, was increasing the retirement age two or more
years beyond the current age of 67. The third most popular choice, at
5,080 points, or 10%, was the so called Pozen Plan (progressive
indexing for payroll taxes and benefits). Of the other options offered,
none garnered even a 10% approval rating; the "do nothing "option
accounted for 448 points, or less than 1% of the total.
There was no clear consensus with regard to the creation of private
investment accounts. In one instance, respondents allocated 15,612
points among their individual "spending" points to various private
account options, collectively ranking number one among all options at
29%. When asked separately whether planners believed Social Security
should become a defined contribution plan, or along the same lines as
private accounts, however, 56.2% said no, with 31.4% favoring them.
Clearly, advisors fret that should private accounts become a reality,
the general public is ill prepared to make their own investment
decisions. Fully, 48.6% favored directing investments to lifestyle or
target accounts, while only 20.7% thought individuals should have full
investment discretion. As for account administration, advisors favored
a Federal Plan (something similar to the Federal Thrift Savings Plan)
over employer/private administration (something similar to qualified
plans) by a margin of almost 2 to 1 (39.4% vs. 20.7%).
The survey indicates that the clients or advisors are likely to be less
dependent on the Social Security system that the population as a whole.
When asked to approximate what portion of their clients' total
retirement income Social Security benefits will represent, the results
were as follows:
0-25% 53.6%
26-50% 41.7%
51-75% 4.5%
76-100% 0.2%
While Social Security clearly is on the minds of advisors, FPA
leadership acknowledges that Medicare, which the survey did not
address, will present additional challenges:.
"We need to keep this entire issue in perspective," says Barnash. "The
problems with Social Security pale in comparison with the fiscal
problems facing Medicare."
Economy Tops Terror As Chief Fear Of Affluent, Survey Says
For the first time since the September 11 terrorist attacks, affluent
Americans are more worried about the country's financial future than
they are about the terrorism threat, according to a new survey.
The survey by U.S. Trust-its annual Survey of Affluent Americans-found
that the top 1% wealthiest Americans cite as their top worry that the
next generation may have a tougher time financially.
That worry was cited by more than 80% of those surveyed, up from 75% a year ago.
Concerns about terrorism's impact on the economy and the securities
markets-which since 2001 has been cited as their top worry-was ranked
second, dropping to 77% from 90% a year ago.
Also for the first time since 2001, affluent Americans expressed
decreased optimism in the stock market. The U.S. Trust Affluent
Investor Index showed a down tick for the first time in four years,
declining to 48 from 66 in 2004, according to the trust company.
While 81% of respondents saw their portfolios increase in value over
the past year, 34% feel investing in the stock market is now riskier
than it was a year ago, according to the survey.
More Are Millionaires, And More Millionaires Need Advice
The world's population of millionaires grew by 7.3%%
in 2004, to a total of 8.3 million people, according to a new report.
The 2005 World Wealth Report, released by Merrill Lynch and the
Capgemini Group consulting firm, found that high-net-worth wealth grew
by 8.2%, to $30.8 trillion.
In a development that should be of interest to financial advisors, the
report also found that high-net-worth individuals with assets between
$5 million and $30 million are facing challenges in managing their
wealth.
Called "Mid-Tier Millionaires," these individuals, the report's authors
write, "respond to the paradox they are facing, added complexity and
their desire to have customized solutions, by increasing the number of
specialist providers to manage their wealth," says Petrina Dolby, vice
president of Capgemini's global wealth management practice. "This, as
well as the increase in cost of maintaining their lifestyle overall,
places additional pressures on performance expectations, especially in
a recovering or stabilizing market such as we have experienced over the
past two years."
North America led the world with a 10% rate of growth in millionaires,
to a total of 2.7 million, which surpasses the 2.6 million millionaires
in Europe. The Asia-Pacific Rim, with 2.3 million millionaires, had a
growth rate of 8%, which was double the growth rate in Europe.
On a regional level, Singapore, Hong Kong, Australia and India had the
highest rates of millionaire population growth, according to the report.
The report noted that 2004 marked the strongest economic growth
worldwide in 20 years and that the rise in the wealth and population of
millionaires is expected to slow down in 2005.
Global high-net-worth wealth is projected to grow at a compound annual
rate of 6.5% over the next five years over the next five years,
according to the report.