New Yorkers won’t have to worry much longer about perfecting their subway swipe.
More than 20 years after the initial switch to MetroCards from tokens, the Metropolitan Transit Authority is unveiling the ability to use tap-to-pay credit and debit cards for subway and bus fares. And it’s not just public transportation. Visa Inc. says 80 of the top 100 U.S. retailers now accept the cards, with companies including Target Corp. and CVS Health Corp. adding the technology in recent months.
“Mass transit is a really terrific use case for tap and pay -- people commute 10 times a week,” Visa Chief Executive Officer Al Kelly said in a Bloomberg Television interview. “It gets them in the habit of using the card to tap and go.”
The transition has prompted banks around the country to quickly update cards. JPMorgan Chase & Co. was the first major lender to commit to tap-and-go technology for its entire portfolio of credit and debit cards, in November, and Bank of America Corp. and Wells Fargo & Co. made similar announcements months later. Outside the U.S., almost half of all in-store transactions use the tapping technology.
New York subway riders will be able to use tap-to-pay credit and debit cards or mobile payments at stations along the 4-5-6 line between Grand Central and Barclays Center beginning on May 31. At first, the new payment system -- known as OMNY, for One Metro New York -- will be available only on a pay-per-ride basis. The MTA plans to roll out additional fare options in late 2020, when contactless entrance will be available across the entire subway system and for all buses.
‘Muscle Memory’
“As we’ve seen around the world, and why we’re so excited about the MTA, is transit is the most important use case because it builds that habituation, that muscle memory,” said Oliver Jenkyn, head of North America for Visa. “When Chase and the MTA take action, they move markets.”
Visa predicts that the number of contactless cards issued in the U.S. will rise to 300 million by the end of 2020 from 100 million at the end of this year. JPMorgan alone has handed out close to 20 million cards with the functionality, said Abeer Bhatia, president of card marketing, pricing and innovation for the bank.
The move may help banks’ bottom lines. They could boost profits by $2.4 billion by transitioning to contactless cards, researchers at A.T. Kearney led by Monica Gabel said in a report last year. That’s because tap-and-go transactions often replace cash.
Quicker, Easier
Bhatia said that JPMorgan cardholders have picked up the tap-to-pay motion “reasonably quickly,” and that the functionality has made in-store transactions quicker and easier for cardholders. It’s even popular among consumers who have never used mobile payment options such as Apple Pay or Google Pay, he said.
“There’s a big segment that never used mobile wallets, but the moment they got their contactless cards, they’re starting to tap right away,” Bhatia said. “When they have the choice to use either, they’re overwhelmingly using tap-to-pay versus mobile wallets.”