Despite the dangers posed by he coronavirus epidemic, older investors have failed to reach out to their financial advisors as much as might be expected, according to Todd Solash, CEO of Individual Retirement at AIG.

Only 24% of investors age 61 to 75 have had a discussion with their advisors about the affects of Covid-19 on their finances, according to a survey March AIG that tapped 1,215 Americans who work with a financial advisor.

The survey by the MIT AgeLab showed that 70% of respondents age 30 to 45 have spoken with a financial professional about Covid-19, and 31% of those age 46 to 60 have done so.

“We were really surprised at how many people in the older age bracket have not had a conversation with their financial professionals,” said Todd Solash, CEO of individual retirement at AIG, in an interview with Financial Advisor magazine. “Those advisors need to reach out to their clients. Financial pictures are so complicated, the advisor can show the client the whole picture.”

Younger people may be reaching out for advice more than the older generations because this is the first financial crisis the younger generation has lived through as adults, he added.

The top area of concern for survey participants remains their financial plan for retirement, which was rated as the number one concern by 51% of those surveyed. But physical health came in a close second, followed by concern about expenses for younger family members.

“The health piece of the equation obviously is very important right now” Solash said.

Although the preference for in-person meetings versus a variety of digital and telephone options decreases with younger people, in-person is still the first choice for all age groups. The second-best mode of communication depends on which age group you ask, according to the survey. The youngest age group equally prefers a telephone call or a video chat; while the oldest group overwhelmingly prefers a telephone call over digital options. Solash noted that advisors should try to make digital meetings seem as personal as possible.

“In this environment, advisors have an opportunity to check in on clients with a more holistic lens, by asking about how they are doing physically, emotionally and financially,” Solash said. Advisors and clients should be talking about everything from the loss of a job or forced early retirement, to market volatility, and what to do if the client or the advisor gets Covid-19.