Wearable social-distancing buzzers. Masked blackjack dealers. Drive-thru electronics purchases. From cubicles to factory floors, cafes to clothing boutiques, businesses around the world are dreaming up creative ways to reopen, attempting to start revenue flowing again while minimizing the risk to customers and employees.
The global economy is riding on their ability to pull off that delicate balance. A new flareup of Covid-19 cases could shutter offices, stores, restaurants and manufacturing plants once again, further choking off the flow of goods and services and threatening more jobs. Some governments, such as China, are providing rigorous oversight of the process. Others, including President Donald Trump’s administration, have offered looser guidance and are entrusting businesses to monitor their facilities. Scientists are still studying how the virus is spread, and whether keeping people six feet apart is enough, adding to the risks.
The companies’ plans rely on a steady supply of masks, gloves, thermometers and tests that is likely to strain budgets and manufacturers’ ability to keep up. Social distancing will be built in, with people divided by barriers and kept apart from colleagues and customers, a U-turn after years of movement toward open floor plans. Some companies will monitor employees more closely than ever before, while others will let workers choose how much protection they need. The way we work, shop, travel and eat in 2020 – and probably beyond – is being plotted out in boardrooms around the world.
Here are the changes companies are contemplating for their workplaces in the coming weeks.
The Office
Seats on the shuttle bus to Unilever’s Shanghai offices can be reserved using a chat group. Employees must be masked to board, and they sit on alternating sides, one person to each four-seat row. Upon arrival, each worker scans a QR code and fills out a health status report to get a daily pass to enter. Then comes the temperature check and the hand sanitizer.
Inside the office, movement is tightly regulated. Employees keep their masks on and are encouraged to use the stairs instead of the elevator, with spritzes of hand sanitizer before and after touching the regularly disinfected handrail. In the canteen, a single person is allowed at each four-seat table.
Such measures might seem predictable in a centrally controlled society like China, but some version of them is starting to appear in the West. At Britain’s former state phone monopoly, BT Group Plc, call center workers sit two meters apart, and walkways are designated as one-way to keep people from brushing past each other. Temperature checks are becoming routine at Sistema, the Russian conglomerate, which also says it’s developed its own two-hour test for Covid-19. Employees who come to the office have been tested in the past couple of weeks, though as many as half of the call center workers at MTS, the mobile network controlled by Sistema, are operating out of their homes.
More Room
Flexible space operator Knotel, which runs offices for corporations including Uber and Netflix, says workplace design has to change. Offices will likely be less densely populated, and altered to make them “antiviral,” according to Amol Sarva, Knotel’s chief executive officer.
“Things like ventilation, UV light, density screening, video monitoring, and temperature monitoring, cleaning protocols — those are all going to have to change,” he said. “Certainly there’ll be more space.”
In China, Cushman & Wakefield has helped move nearly a million workers back into 800 million square feet (74 million square meters) of office space. The company is creating a Recovery Readiness manual for landlords and tenants, based in part on its experience in China, that includes colored carpets to create visual boundaries around desks, plexiglass shields between desks that face each other and signs that direct walking traffic in a single direction.