Lawsuits are coming—what you and your firm must do to remain relevant and successful.
Ever hear this one? “It’s not what you know but who you know that counts.”
And the dividends it pays are more than economic.
These actions cost little, but pay big rewards.
When everybody at a firm speaks with one voice, it gives clients confidence.
If you want to stay in this industry, that is.
Substance comes first, but style can reinforce it with clients.
The goal: providing exemplary client service.
Strong communication should deliver a lot of inquiries from people who may become clients.