These best practices work in tandem to create an optimized conversational experience for both customers and support teams. Using tech to power better relationships is what fintechs excel at, and conversation-based support massively adds to this value.
Author bio:
Tracy Oppenheimer is the head of content and communications for Helpshift, an AI-powered messaging-based customer service platform. She specializes in thought leadership surrounding emerging tech, the AI landscape and its potential for improving the way we communicate.