• Adherence to disciplined program management and governance to include all key stakeholders
• Thorough testing and release management protocols
• Timely and transparent communication across internal stakeholders and external tech partner(s) throughout the project
• ….and most importantly, involvement of some of your advisors every step of the way from design, to implementation, through to training and rollout. Not only does this ensure adherence to the “north star” but it also creates ambassadors who can provide valuable testimonials and help to facilitate the broader rollout and adoption.
With the right partner and the right process, the implementation of integrated tech platforms supporting your advisory offerings will help to mitigate regulatory risk, create operational inefficiencies, eliminate confusion and miscommunication between advisors and clients, and allow your advisors to better meet clients’ expectations, and facilitate scalable growth for your business.
Rob Klapprodt is corporate strategy officer for Vestmark Inc., a trusted partner to some of the largest and most respected players across the wealth management industry.