Problem resolution. Actions that minimize client dissatisfaction with service failures or any other type of problem.
While many advisors consider these to be trying times, we believe they are the best of times for client-centered advisors ... and the research supports that. In fact, 94.6% of client-centered advisors thought that this was a "good time to get new clients" while less than 1% of investment-centered advisors thought the same. Because the vast majority of advisors are not rising to meet the challenge of serving their clients well, those who do-the client-centered advisors-are being amply-even disproportionately-rewarded.
The results of a client-centered approach speak for themselves. When you have highly satisfied clients, the result is higher income for you. You owe it to yourself, your family and your clients to reach your next level of success-begin today to build client focus into your practice.
John Blomfield is director of educational initiatives at OppenheimerFunds and Sharla D. Hamil, CIMC, is director of training at CEG Worldwide. To obtain the white paper The Client-Centered Advisor or for more information, call (800) 255-2750 or visit www.oppenheimerfunds.com.