Simon declined to comment specifically on the Fannie Mae report. Thomas Kelly, a spokesman for JPMorgan in New York, also declined to comment, as did David Isaacs, a spokesman for Pasadena, California-based OneWest Bank.
PHH declined to comment because it is in talks with Fannie Mae about its status on the list, Jonathan McGrain, a spokesman for the Mount Laurel, New Jersey-based company, wrote in an e- mail.
MetLife is "committed to the highest level of customer service," David Hammarstrom, a spokesman for the New York-based insurer, said in an e-mail. "In the past 12 months the company has completed over 8,000 workouts, including modifications, repayment plans and forbearance plans."
MetLife Home Loans received the second-highest ranking for customer satisfaction among mortgage originators from J.D. Power & Associates, a marketing-services company, Hammarstrom said. Moody's Investors Service this month downgraded its servicer- quality rating of MetLife, citing deterioration in call center customer services, which had "performance levels that are significantly worse than its peers," according to a Sept. 9 statement.
Fred Solomon, a spokesman for Pittsburgh-based PNC, didn't immediately return an e-mail seeking comment. Mike McCoy, a spokesman for SunTrust in Atlanta, said the company wasn't immediately able to comment.