This structure may sound limiting, but it need not be since each library can have an unlimited number of subfolders. Although Redtail does not offer "workspaces" like NetDocuments does, when dealing with client files it is possible to achieve a similar effect by creating a client filing template with various subfolders, and then copying that folder structure so that each new client folder contains the same sub-folder structure. Still, Redtail does not offer the same flexibility as NetDocuments when it comes to organizing, displaying and sharing documents. NetDocuments also offers NetBinders, a quick and secure method for collaborating on a limited number of documents; Redtail does not.
Redtail offers integration with Redtail CRM. E-mail clients can take advantage of an integrated CRM, document management and e-mail platform. As a YourSilverBullet member, Redtail offers integration with Albridge, MoneyGuidePro and LaserApp. They also integrate with AssetBook. NetDocuments offers tight integration with SalesForce.com. NetDocuments offers retention policy features, but Redtail does not. If you retain all your documents indefinitely this is not an issue, but if you currently enforce retention policies, or plan to in the future, NetDocuments has the edge here.
Redtail's pricing is very simple: $49 per month per 10 GB of storage space. Unlike most competitors, there are no per user charges. Additional storage costs $4 per GB per month. Redtail told me that 10 GB is sufficient to store nearly one million pages, but this is just an estimate. Your results will depend on the file format, the resolution, use of color, embedded graphics etc.
After briefly trying both products, I have concluded that online document storage has advanced considerably over the last few years. Those looking for an inexpensive yet fully functional online document management system will be hard pressed to find a better deal than Redtail Imaging. Those in need of a more fully featured online system will find NetDocuments a good value for the money.