The airline expects to relaunch the paid upgrade game once it has developed mobile app technology that can coordinate empty legs and passenger itineraries. Delta flew only two passengers, a couple from Cincinnati, on one private-jet upgrade flight in August 2015 before concluding that more robust technology was required, said Sneed, who is also a Delta 767 pilot. “Quite frankly, what we need is a mobile app that is real time, that can speak between the DPJ system and the Delta system,” he said.
This article was provided by Bloomberg News.