For more complicated problems, Brewer recommended the fishbone approach, in which a team breaks a problem into different parts, which resembles a fish’s skeleton.
If you hold a problem-solving meeting, make sure to get to the root cause of the problem.
To get this point across, Brewer showed Albert Einstein’s quote: “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”
Mike Byrnes is a national speaker and owner of Byrnes Consulting, LLC. His firm provides consulting services to help advisors become even more successful. Need help with business planning, marketing strategy, business development, client service and management effectiveness? Read more at ByrnesConsulting.com and follow @ByrnesConsultin.