Lynch: I think it's the trust gap. It's the perception that was mentioned at the conference, that there's a significant population of consumers who believe that the entire industry looks like Bernie Madoff. They hear about the Goldman issues and other things, and they just believe that the table is tilted against them. The odds are not in their favor. Take the argument over the fiduciary standard; I think that there is a certain segment of clients who believe, "Look, I'm not sure I'm getting the best advice. I'm not sure I'm getting the best deal." And they might even say, "I trust my advisor, but I'm not sure I trust the institutions behind him and the lack of transparency." I think we've got a long way to go to win back that trust.
Langlois: The value advisors deliver is not just the returns. It's the communication, it's keeping clients informed, it's understanding their needs and listening, it's not all about the numbers. As an industry, we need to enable advisors to do more of that and make them aware. It's broader.
FA: Well, thank you all very much. I'm happy to have done this.