Commenting on this, David Canter, head of the registered investment advisor segment at Fidelity Clearing & Custody Solutions, said it’s important to address the emotions, not just the numbers, because advisors are working with clients at some of the most stressful times in their lives.

“By helping to identify their clients’ underlying concerns, advisors can show the tremendous human value that an advisor provides. Combining that with a broad range of services to meet diverse and complex needs, such as offering assistance with long-term care or estate planning, can be a truly differentiating experience for a client,” he said.

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