After giving notice of his plans to quit, Canorro “repeatedly refused” to meet with his manager about his actions on March 18, the lawsuit says, and declined to discuss it at his exit interview on May 29.
Canorro “didn’t copy down customer information -- it’s just not true,” said Marrs, who has defended a number of former Schwab advisors in other cases.
Schwab’s claims are “nothing more than poorly substantiated suspicions. … There are legitimate business reasons for what [Canorro] did, which we will demonstrate in the course of defending this lawsuit.”
“Schwab takes the privacy of client information very seriously and we cannot stand by when an impropriety of this sort takes place,” said Schwab spokesman Greg Gable in an e-mail. “The complaint speaks for itself and presents ample evidence to support the action we’ve taken.”