For FinTech, this means that advisors can streamline account opening, onboarding, reporting, and analytics. Laserfiche can help them replace dozens of paper forms and hours of document filing down to minutes, all while keeping in line with compliance and audit reporting.

Compliance and information security
There are some obvious, but sometimes overlooked, elements a FinTech product needs to have. One of those elements is compliance requirements. Linda said that Laserfiche is the only member in the wealth management space that has a records management module which can be used in compliance of the Department of Defense,

DoD 5015.2, for long-term archiving and retention of digital records. This level of compliance is the international gold standard in protecting the integrity and security of digital records. Laserfiche’s on-premises product can also be used in compliance with

SEC Rule SEC17a-4

. Greg said that it is a two-way street when it comes to on-premises security implementation. The Laserfiche platform contains all the tools and functionalities to secure data, but it’s up to the customer to make sure these controls are in place. A big announcement Linda shared with me was that Laserfiche will soon launch LF Vault, an SEC 17a-4 compliant storage solution in Laserfiche Cloud. This feature will allow customers to securely manage their digital content directly in Laserfiche Cloud, with no hardware required.

“We’ve also created a lot of documentation, and working with our solution providers to train them on best practices, and there’s a phenomenal community of solution providers who use our answers platform to ask good questions and get answers on how to do certain things.”—Greg

As Laserfiche moves to the cloud they have gained a

SOC 2

compliance certification, which ensures that Laserfiche follows strict information security policies and procedures to ensure the security, availability, processing, integrity, and confidentiality of customer data. Laserfiche also uses a third-party security firm to analyze their code base to identify potential vulnerabilities and perform penetration testing of the Laserfiche cloud.
Product management

Laserfiche hosts an annual conference called Empower. This year, 3,400 people from over 1,100 different organizations from 37 countries attended the conference. The Empower conference is a great opportunity for Laserfiche product managers, developers, and testers to hear what customers want, what they need, and what’s working for them. Empower consists of over 250 classes, training courses, and hands-on labs taught by Laserfiche employees, customers and partners. Thirty percent of the classes are taught by Laserfiche customers, who share their own case studies and experiences with colleagues.

“Besides Empower, we also work with user groups that happen every year at locations around the country. Locations around the world, in fact, where we have more opportunity to listen directly to our customer and get their requirements from them.”—Greg

Beyond hosting conferences and meetups, Laserfiche’s sales, presales, and marketing teams gather feedback and use cases, and product-management and product-development teams then go through the processes of prototyping and user-testing various solutions to customer issues and needs.

Linda explained that because Laserfiche is used across a multitude of industries, including financial services, education, and government, they have a broad overview of business as a whole. Laserfiche invests in building institutional knowledge by doing primary and secondary market research, putting together focus groups, and taking industry surveys to keep close tabs on what the current trends are, as well as the demand gaps in the industry. Linda mentioned that they have a solution division that is specifically focused on designing and creating the latest solutions from industry demands.

“Versatility and scalability are very unique characteristics of the Laserfiche platform. Our e-form and workflow technology is often deployed across not just the different types of industries, but the different types of operational functions.”—Linda
Technologies
Laserfiche’s on-premises offerings run on

Windows Server

and was written in different languages, from

C++

to

C#

. Greg explained that as the company moves to the cloud, they need to identify the smartest technology to handle the problem the best way.

“While there is a shift towards cloud technologies including running C# and .Net code on both Windows and Linux, our client applications will run on Mac OS and Android and Windows machines just the same.”—Greg

Cross-functional engineering teams

Linda said that Laserfiche and its solution partners back a robust professional services network that ensures a near 24/7 troubleshooting, solution and feature design, and support for wealth-management firms on a local level.

Laserfiche’s software-development teams are primarily Agile and generally follow the Scrum methodology. The company has dozens of software teams in three different locations—Long Beach, USA; Toronto, Canada; and Shanghai, China. Greg mentioned that Scrum is not a requirement, so some teams utilize Kanban more than Scrum.

“We emphasize cross-functional teams with developers, user experience engineers, user education engineers, and testers working together to focus on user needs. We focus our development process around user stories that are derived from use cases.”—Greg