Advisors and clients alike have adjusted to using technology to work with each other, said Tiedemann, and some of the tools they’ve adopted will have staying power.
“It’s not an unexpected shift for this environment, but for the industry, we’ve seen an unexpected embrace of video conferencing and video meetings with clients,” said Tiedemann. “I just had an annual meeting with one of our families, and they were all surprised at how satisfying it was. People are seeing that it can work, a personal connection can be forged, and they’re understanding in a green way all the travel that’s been eliminated through working online.”
But with the tools in place, in the near term, Tiedemann is focusing on supporting its employees and clients, with its eyes towards continued growth in the long-term.
“We continue to be defined by our core values: Permanence and diversity,” said Smith. “Every decision we make is to build an organization that goes beyond our lifetimes, and that continues to serve our clients.”