Airports have been generally pleased by the TSA’s screening improvements over the past 18 months, Steven Grossman, executive director of Jacksonville International, said at a panel discussion this week at an airport conference in Fort Worth, Texas. That view was echoed by Bob Montgomery, vice president of airport affairs for Southwest Airlines Co.
The J.D. Power analysis is based on responses from 34,695 North America travelers who passed through at least one domestic airport this year and who had both departure and arrival experiences during the past three months. The survey measures six attributes: terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; food, beverage and retail offerings.
This article was provided by Bloomberg News.