When advisor Noah Farberow is at the office with his
mother, Ronna, he calls her by her first name. If they have an issue at
work, he says, they solve it at work. "But when we leave the office, I
go from being her business partner to being her son again," he adds.
It's no secret that sons have long followed their
fathers into business. Since the 1970s, when increasing numbers of
women began entering the workforce, more daughters have begun joining
Dad at the office too. Over the last 20 years, many more women have
started their own businesses, and that has led more recently to another
trend: More grown children are following Mom's footsteps into the
family business.
Many women-owned businesses have now been around
long enough to have created significant wealth for their owners, some
of whom are beginning to consider retirement exit strategies, says
Sharon Hadary, executive director for the Center for Women's Business
Research in Washington, D.C. The center is studying succession issues
faced by women business owners at or near retirement and plans to
release a report in April. Available data, Hadary adds, indicates that
daughters more often are successors in women-owned businesses.
Succession is an issue that more advisors are likely
to be considering going forward now that financial planning as a
profession has been around long enough to have established, longtime
practitioners, many of whom are looking to bring younger people into
their firms. In some cases, the younger people are turning out to be
their own children.
But just how many female advisors will face this
issue is difficult to answer. Statistics aren't available on the number
of planning firms owned by women, but some data suggests an increase.
The 2004 FPA Financial Performance Study of Financial Advisory
Practices shows that 57% of those surveyed are owners or principals in
their firms, says Ken Evans, financial analyst for Moss Adams, which
produced the study sponsored by SEI Investments. The number of CFP
licensees was 11,308 at the end of July, more than double the number in
1991, according to the CFP Board. Taken together, those figures could
lead one to guess that the number of female-owned firms has grown too.
We looked at one side of the changing face of
planning by interviewing female planners who have brought their
children into their firms. Some similarities surfaced. All the mothers
are Certified Financial Planner licensees and are at least in their
mid-fifties. Almost all started their businesses at least ten years
ago, and in most cases their children didn't join their firms until
2000 or later.
Also, many of the women didn't have many clients
when they started their firms, and rapidly increasing the number of
relationships wasn't the top priority. In addition to slowly growing
their businesses, some were raising children, teaching CFP courses or
volunteering for the emerging financial planning industry or other
causes.
Although most didn't target particular kinds of
clients, they had a clear idea of the ethics and values that would
guide their approach to them. Building a big firm wasn't the goal;
building a successful business where they enjoyed working was. Today,
these long-established firms have stable, loyal client bases and are
far bigger than when they started, with some managing more than $100
million in assets.
Though they are relatively small planning firms in
an industry where more very big players are emerging on the scene,
these women see a place for their firms, too. And with their children
coming into their practices, they may be a step closer than many other
advisors to having resolved the twin problems of succession for
themselves and generational continuity for their clients-although many
of the women see themselves working as planners for a long time to
come. And because most of these firms have four employees or less, the
issue of nepotism, which often simmers beneath the surface in family
businesses with more complex organizational structures, isn't a major
problem. What follows is their stories.
Ronna Del Valle And Noah Farberow
Many people don't know what career to choose even
after they graduate from college. Not Noah Farberow. In grade school,
he was very interested in what his mother did for a living, and by the
time he was in high school they were discussing plans for him to join
her in the financial planning business.
But his mother, Ronna Del Valle, did have some
concerns. "I was trying to be negative, trying to be the devil's
advocate. It was always my feeling that he should go out into the
corporate world and really learn the ropes a little bit, to get beat up
a little," she says. So after college Farberow worked for a bank in
West Virginia and then one in Pittsburgh-but he never stopped thinking
about going into business with his mother. In 2001, that's just what he
did.
"My mom and I sat down before I started and she
said, 'If at any point you feel this will jeopardize our relationship,
go ahead and leave,'" recalls the 29-year-old Farberow. "It made me
feel pretty good. I was four years out of college and joining her
practice of 20 years, so I had big shoes to fill."
Farberow joined his mother at Allmerica Financial,
but in little more than a year's time, the company restructured and
notified them and many others that their contracts were being
terminated and they had 30 days to make other arrangements, Del Valle
says. What started as a shock became a great opportunity: It led Del
Valle and Farberow to become independent advisors and form the
Pittsburgh-based Golden Strategies Financial Group, which is affiliated
with broker-dealer ING Financial Partners. They have a three-person
firm, including administrative assistant Susan Shayuth, and have 300
clients who come from all walks of life. The firm is compensated
through fees and commissions.
It was a practice that Del Valle, now 56, started in
the early 1980s with certain values in mind-at a time when her approach
was the exception rather than the norm. She put her family first and
refused to measure her success by the traditional yardsticks of that
era, such as how many phone calls she made, how many people she saw in
a day, how many sales she made yesterday. "I just wanted to think of
people as people and not as a number. I didn't want to be forced to see
a certain number of people and to sell every relative I had," she says.
Del Valle gradually transitioned from an insurance
agent to a financial planner, and diligently focused her practice on a
concept she calls Generational Continuity: showing clients how to take
steps to pass on their values and financial gain to their families.
Part of that effort has involved cultivating relationships with
attorneys and accountants she trusts who can help clients with specific
issues.
"With Ronna and with her son Noah, they have great
personalities, are very professional, and we know we can trust their
financial information. What more can you ask for?" says client Philip
Yeske, president and CEO of Fluorous Technologies, a Pittsburgh
technology firm serving the biotech and life science industry.
"She knows what she's doing. She doesn't treat you
like a client; she treats you like a friend," says client Lorraine
Pappafava, who with her daughters owns a 200-employee factory that
makes tungsten carbide forms in Greensburg, Pa. After Pappafava's
husband died, her oldest daughter took over running the company.
Pappafava needed financial help and turned to the
advisor her husband thought highly of: Ronna. "She talked about wills,
investing and retirement, and worked with me feverishly. I was
panic-stricken," Pappafava recalls.
Ken Dwyer, a Pittsburgh-area client and accountant
who has referred many others to Ronna, praises her for a down-to-earth,
yet professional, approach. "Ronna speaks in plain English. As much as
I know about income taxes, I don't know a lot about investments," he
says, "and I don't want to know about investments. It's something I
like to leave to experts."
She's handled stock and mutual fund purchases for
him and helped him set up an annuity with a pension rollover. She also
has helped many of Dwyer's clients with financial matters, including a
contractor-in business with his son-who wanted to sell his share of the
business to a third person. Rather than sell his share, Ronna came up
with a plan for the third person to invest while the contractor
remained an owner, but retired and collected a pension. It worked to
the contractor's advantage because, although capital gains rates he
would have paid if he sold his share are lower, the pension income was
not taxable at the state and local level, Dwyer says.
Being well thought of by clients could be a
springboard to building a very big practice-or selling to a much larger
firm. But Noah doesn't have that in mind-he likes the boutique size of
Golden Strategies. "I enjoy what I do. It's fun," Noah says. "I worked
in a big, corporate environment for a long time. Here you are in charge
of your own destiny."
Patricia, Sean And Ryan Houlihan
Perhaps it's not surprising that Sean and Ryan
Houlihan joined their mother, Patricia P. Houlihan, in her Reston, Va.,
planning firm, Houlihan Financial Resource Group, when one considers
they got a first-hand view of the business for many years.
That's because Patti moved her planning business
home after she and her husband divorced in the early 1990s. Sean was a
junior in high school and Ryan was a few years younger. Patti had been
a high school math teacher before becoming an advisor, so she knew the
teenage years could be some of the toughest. "I didn't want Sean and
Ryan home alone. I put my desk right at one end of the family room,"
she remembers. "If anyone came to the front of the house, I could see
them coming in the front door or I could see them going to the garage
door."
At the time she had about 25 or 30 clients, whom she
called and told about the change. The truth was they didn't mind that
she would be coming to their homes instead of them having to drive to
her office in congested Washington, D.C., says Patti, the firm's
president and CEO.
Nevertheless, it wasn't easy balancing everything
under this new scenario. There were times when she stayed up all night
finishing a financial plan so she could have time to go to her son's
baseball game the next day. "But this is what I needed to do. I was
taking care of my kids and doing the business, and they were really
happy days," says Patti, now 57. She also found time to do volunteer
work for the industry, and served as chair of the CFP Board from 2000
to 2001.
Although Sean, 31, and Ryan, 28, were familiar with
Patti's business, joining her firm wasn't something either dreamed of
while growing up. It was after Sean took a few finance courses and
changed his major to finance in college that he started to become
interested, he says. He was working in the mortgage field when Patti
needed help and asked him to join the firm.
He didn't hesitate to say yes. Sean was aware that
Patti was well thought of by other planners with whom she had
volunteered and that she had been written up as top planner in various
publications. He also knew a lot of her clients. "They were always
praising her. Saying how helpful she was," he says. "I just knew she
did things the right way."
Patti was still working from home when Sean came on
board in 1998. In 2001, they moved the business out of her home to an
office in Reston. "Sean is a techie. He's like a sponge, and he
literally came in and transformed my practice. He put in systems and
processes. He does all the downloads and trading," Patti says. Sean
also directs fixed-income research and does portfolio management.
Ryan joined the firm full time in 2000, although he
also worked there during college vacations. "He breathes the stock
market," Patti says. "He understands and loves the market, and he's the
head of research for us."
Ryan adds that he enjoys working in the firm. "I'll
be asked how it is working with the family, and I tell them that I had
to work with my mother for 18 years but now I choose to," he comments.
Clients also enjoy working with Patti, Sean and
Ryan. "She's an intricate part of the family. If I have a problem with
my builder, I call Patti. We even invited her to our daughter's
wedding," says client Tina Moje of Charlottesville, Va. After her
father died, she learned her father's estate was far greater than she
expected, and she sought help from Patti for herself and her mother
after interviewing other advisors.
Longtime clients Jim and Cathy Fort of Madison, Va.,
have been pleased enough with Patti's work that they've recommended her
to other family members. They've also periodically had meetings with
their three children, their estate planner, accountant and Patti to
review "the state of our estate," Jim says. The Forts also have
consulted Sean and Ryan on investing and other money management issues.
The four-person firm also includes Joni Alt, a
portfolio manager. All four work closely on providing financial
planning and asset management services to about 50 families, Patti
says. Right now the firm has about $80 million under management, and in
the next couple of years they'd like to double that number and add more
employees, Sean says.
Also sharing space in the office is Patti's husband,
Dirk Edwards, a CPA and attorney, who also has an office in Portland,
Ore., where the couple has a houseboat on the Williamette River. They
met when she was CFP Board chair and he was chair of the executive
committee of the PFP division of the AICPA. They married in 2002 and go
back and forth between their Oregon and Virginia homes. "We try not to
be apart more than a week or two," she says. "We're building a house
here, though, and Dirk will be here more often."
Carol C. Pankros And Carin Pankros Roman
Carol C. Pankros founded fee-only CCP Inc. Financial
Planning Services 20 years ago. In that time, the Palatine, Ill., firm
has expanded significantly-it now manages $125 million in assets and
has seven employees, one of whom is her 28-year-old daughter Carin
Pankros Roman, who joined the firm four years ago and is a planner.
Carol, 56, is the sole owner of the firm and has no
plans to retire at the moment, but thoughts of succession-and how to do
it fairly-have crossed her mind. "Most of our employees were with me
before Carin started. I'm not sure what thoughts employees had about
succession planning prior to Carin's arrival. Of course, it's a natural
inclination for all to assume she might take over. Neither Carin nor I
is making such assumptions."
Carol says her succession plan is a work in
progress. "Carin and I are talking through her wishes, her lifestyle,
my wishes, my lifestyle. We are talking with employees, a coach-type
person, accountants, attorneys and family members for insights. We are
formulating multiple scenarios. One things is clear, in 2005 we will
put together a succession plan should either Carin or I become disabled
or die. We will create a letter in the ready that can be sent to
clients should I die."
Carol also has been working over the last several
months to take advantage of the firm's growing talent. One example, she
says, was the decision to promote a planner who has been with the firm
for more than nine years to senior planner and make her more autonomous
with client contact. "We have created a situation with her that, should
she feel the transition isn't to her liking, she has a client base that
she could take independent of CCP," Carol adds. "Neither of us has the
desire for this to happen, but she has a senior planner role with
independence."
Although Carin had an interest in financial
services, she hadn't thought after college that she'd work with her
mother. Instead, she wanted to work for a bigger company, and got a job
as an analyst for William M. Mercer Investment Consulting Inc., where
she worked with pension fund clients.
But she found institutional investment consulting
frustrating on a personal level, she says, because she was working with
boards rather than individuals, for whom she'd directly be able to see
the results of helping them achieve their financial goals. "It started
to impact me sooner than I ever would have imagined, and at the time
CCP was growing more and making some changes," she recalls.
Carol hadn't expected either of her daughters to
follow her into the firm. Previously, Carol had worked for her family's
vending business, but when her father sold it in 1983 she decided to
make a career change. "I had two young children, they were six and
eight, when I started studying for the CFP. I just remember sitting at
the dining room table and saying, 'OK, so we're all going to study
now.'"
In the first ten years of her business, Carol notes
that she didn't have a lot of clients. Her husband was in management
for Walgreens and they lived on one salary. Carol spent a lot of time
volunteering for financial planning organizations and taught CFP
programs, partly to make sure financial planning was indeed a
profession and would go in the direction of clients' best interest
rather than embrace a sales mentality, she says.
Her volunteer efforts led to her getting quoted
often in various publications, and over time helped her build her
business. "As long as I had good clients who believed in the philosophy
and were willing to pay a fee-only price, I didn't want to close the
firm," she recalls. "The other component was I needed good employees.
As long as I could continue to combine good clients and good employees,
I was content to grow the business."
Linda And Lauren Gadkowski
Not all family businesses are forever. But the
timing and fit couldn't have been better when Lauren Gadkowski joined
her mother, Linda Gadkowski, in business about four years ago.
Linda had a very successful practice in Centerville
on Cape Cod, but a big piece of her business was in Boston, where she
frequently traveled to give financial planning seminars to employees of
various companies. Lauren, a former high school teacher, was at Putnam
Investments, where she had worked in its human resources department
helping to administer the giant fund complex's internal 401(k) plan and
also in its institutional 401(k) department handling client concerns
and presenting educational workshops at client sites. She also got her
CFP certification while at Putnam.
Linda desperately needed help, but Lauren didn't
want to move back home to laid-back Cape Cod. Why not open an office in
Boston and have Lauren do the seminar work?
Lauren, now 35, did join the firm, which they
renamed Beacon Financial Planning. When she first worked for Beacon,
she simultaneously did 401(k) seminars under her own consulting
agreement for Pepsi and Shaw Supermarkets.
As she learned the financial planning business, she
took on more responsibility at Beacon. "We hired a business coach and
she worked with Lauren in the beginning. The coach talked to her
several times a month on the phone," recalls Linda, who is 60. "I'm not
a good delegator, although my communication skills are great. I wanted
her to have an objective third party."
Delegating wasn't something Linda needed to do much
of, since she had been a solo practitioner for many years. She became a
planner in 1990 after selling a Sylvan Learning Center, but her
interest in financial planning was sparked long before.
"My husband is a physician," she notes. "We always
were bombarded by some guy who wanted to sell us something, and we got
burned many times. When I sold Sylvan, I had a lot of money, and I
decided it was time to take charge. Being a schoolteacher, I thought I
could learn anything that was placed in front of me. I thought, why
don't I become a CFP? I ended up taking the courses at Northeastern
[University], and it wasn't as easy as I thought."
But she did very well, and the university asked her
to teach there when she was finished with the program. As part of her
fee-only planning business, she also put together a course, which she
called Money 101, to teach people how to better manage their money. She
met a lot of business people at Northeastern, and some at high-tech
companies that took off in the 1990s asked her to teach the course to
their employees. Her seminar work blossomed from there.
Beacon continued to grow, reaching about 150
clients and $25 million in assets in 2004. Last fall Linda decided to
sell the Cape Cod portion of the business. Lauren wanted to stay in
Boston, where she had plenty of financial planning work, and wasn't
interested in taking over the Cape Cod clients. Linda contacted
Business Transitions, which helped her carve out the piece that would
stay with Lauren and find a buyer for rest.
Linda now works for the planner to whom she sold
Beacon in January, but she doesn't put in as many hours as before. As
for Lauren, she took her portion of the business and merged with a
Boston firm belonging to another woman. They are called Compass
Planning Associates. Today about 30% of Lauren's financial planning
business is seminar work.
Lauren says she loved working with her mother. "It's
just amazing to have a mentor like that," she says. "I am 35 and have
my own practice. A lot of people my age don't have that because they
don't have someone to mentor them."
At the same time, Lauren says, there is one benefit
that came from not working with her mother any longer. "When I'd come
home on weekends, we'd work on this and that," she recalls. "There
never was a down time. It's been nice having my mother back, as opposed
to a business partner."
Judy A. Stewart And Marcie Grube
Advisor Judy A. Stewart describes her 25-year-old
daughter, Marcie Grube, as an artistic, free spirit. Two years ago,
Marcie decided to quit her job at Starbucks and went back to college,
majoring in business management.
"That shocked the heck out of me," says the
57-year-old advisor. "Then I asked her, 'Do you want to come to work
for me?'"
Ever since, Marcie has been working part time for
her mother's firm, Stewart Financial Services in Carlsbad, Calif., a
member of Cambridge Advisors. Marcie works about 15 hours a week for
her mother and also works in the children's department for their
church, where Judy is treasurer.
At the firm Marcie has helped improve technology,
and now the office is getting ready to go paperless. She also organizes
files, downloads statements and trading transactions, helps with
auditing on accounts, manages the firm's Web site, and sends quarterly
reports to clients on their 529 plans as well as birthday greetings and
a newsletter.
Judy started Stewart Financial Services in 1998.
Previously she worked at a bank, but could see that a merger was likely
and began wondering what she would do with the rest of her life. In
1995, while still at the bank, she began taking CFP courses after
reading in Working Woman magazine that financial planning was ranked
first on a list of careers for the future, she recalls.
When she established the firm, she knew she wanted
to keep it small so she'd have time to do other things in life. She
started Stewart Financial as a sole proprietorship and works three days
a week. Her husband helped at the firm in its first few years, but he
stopped doing that after he began battling advanced-stage prostate
cancer, she says.
Judy describes her clients as very much middle
market, with many planning on retiring in the next five years. Although
none of her clients were in the high-net-worth category when they
started with her, some have moved into that bracket as a result of
stock options and California's appreciated real estate, she notes.
About 35 of her clients are charged a retainer, and for others she does
hourly work. She also does about 60 tax returns a year for clients.
Judy would love for Marcie to choose financial
planning as a career after she graduates in December from the
University of Phoenix in the San Diego/North County area. Marcie says
she's considering it. "I don't know if I'd be a financial planner, but
one thing that inspires me and especially Mom, too, are clients who
come in with financial burdens, and after two or three years those are
alleviated," Marcie says. "Helping people see their dreams come true,
that's really the goal for me. It's an awesome experience."