Fidelity Investments announced it plans to hire about 2,000 people to handle the rise in customer issues and transactions since the start of the Covid-19 pandemic.
Fidelity said the majority of the new jobs will be financial consultants, licensed representatives and customer service representatives, which will be added across Fidelity’s U.S. locations.
“We have seen unprecedented engagement from our individual clients as well as 401(k), 403(b), defined benefit and stock plan participants, all of whom are turning to Fidelity to help them navigate this challenging environment,” Kathy Murphy, president of personal investing at Fidelity Investments said in a news release. She added that Fidelity has seen significant business growth from investors opening new accounts.
Fidelity recently rolled out enhanced support and benefits focused on time, flexibility and new care services, said Bill Ackerman, the company's head of human resources.
“We want to assure people considering a new job that Fidelity continues to actively recruit and hire for several critical roles and is accelerating hiring in key customer-facing areas," he said in a statement. "And, new hires will experience a safe and enhanced onboarding process."
Those benefits include paid time needed to deal with unexpected home-life events, as well as additional paid recovery time for employees who have tested positive with Covid-19. The company also is offering Covid-19 screening and testing services for associates and their families. In addition, Fidelity said it is offering enhanced access to care coordinators and health-care providers, including expert elder care coordinators who can help with caring for aging loved ones during this time.