When Casa Palopó, an intimate, 15-room retreat on the slopes of Guatemala’s Lake Atitlan, began assessing how best to go about reopening for tourists, it sought to secure the approval of one group in particular: its 5,000, mostly Kaqchikel Maya neighbors.
According to owner Claudia Bosch, her return to prep the property for reopening was not initially well-received.
“Some took photos of the helicopter arriving and departing, creating bulletins accusing us of mass tourism,” Bosch says. Locals worried that reopening would mean the introduction of the virus to Santa Catarina Palopó, a remote town where, to this day, not a single Covid-19 infection has been reported.
Who can blame them? Destinations such as the Bahamas experienced a spike in infections just two weeks, after reopening to foreign visitors. Casa Palopó has been receiving locals since Aug. 1, when domestic travel was again permitted in Guatemala, while it's been announced that international visitors, including Americans, can come back on Sept. 18, when the airport in Guatemala City is back in operation.
As in the Bahamas, tourism is a major economic driver for Guatemala’s highlands. And as the local standard-bearer for luxury, Casa Palopó plays no small role in the area’s fiscal well-being. Its staff of 24 comprises almost entirely locals from Santa Catarina Palopó or neighboring San Antonio Palopó, and the ripple effects of their competitive wages benefit many more individuals. Meanwhile, tourism interest in the hotel’s Pintando Santa Catarina Palopó project, an artistic endeavor to paint the town’s facades in colorful indigenous imagery, has led to the founding of nearly a dozen local businesses.
Bosch, a Guatemala native who comes from a family of business owners, sees reopening as a critical lifeline for both the hotel and the area at large. “Residents were and are still skeptical and fearful,” she says in early September. But she’s listening closely. “We are slowly easing those concerns, and realize this is going to be a very long process.”
Community Vouchers
Conversations with Santa Catarina’s mayor and its indigenous leader led Bosch to create the Community First program, which will transform 10% of the nightly rate from all bookings, starting Sept. 18, into vouchers that can be spent at select restaurants and artisan shops located in town, a half-mile downhill from the property.
But the program’s initial rollout will focus on a handful of on-site pop-up shops at which guests can spend their vouchers without leaving the confines of the resort. Among them will be the traditional weaving collective Centro Cultural, which produces colorful woven goods, including embroidered pouches, scarfs, and huipiles, the colorful blouses worn by Mayan women. Once locals feel more comfortable with having visitors on the streets, at their tables, and in their shops; Casa Palopó will introduce other partners such as Café TUK, a coffee shop that sells bags of Guatemalan coffee beans. Unused vouchers will be donated to Pintando Santa Catarina Palopó.
Bosch and her team have also set their sights on improving public health advocacy in town, having donated fabric for the production of face masks and installing antibacterial gel stations in high-traffic areas such as the main square and the dock. Eventually, they plan to add hand-washing stations, too.
Ghost Kitchens, Studio Space
Casa Palopó is not alone in realizing that post-pandemic business relies as much on the well-being of its neighbors as on its public health protocols. For hotels in denser areas, though, that can mean many things, such as maintaining the unique spirit of the neighborhoods they’re in by helping local businesses stay alive.